Tuesday, February 22, 2011

[Forum News]: New Troubleshooting Tool

Today, new troubleshooting tool "PsErrorTrace.exe" has been released. It will simplify collecting necessary data, when you experience any issue with Panda CloudAV.


It is replacing mainly:

How to Generate a Postmortem Memory Dump File
How to collect a service (PSANHost.exe) dump
Needed data for issues related to: On-Demand Scan Stuck at x% (aka scan-dump)
PSInfo 2.0



We hope you like it. Any comments & suggestions are welcomed!

Special thanks to pbust who made this happen!

Few screenshots:















If you click Exit, screen below is displayed. If you click Send Now, the data will be uploaded directly to our servers.

Screen displayed after you click Exit allowing you to save the data to your computer.



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